Thursday, November 10, 2005

Beep

Beep... hit the snooze until awake enough to shave... make sure uniform is clean enough... drink second cup of coffee and check the nets... pace 30 minutes... pee, pace 15 mintues... get dressed and pee... check pockets... keys, card, cigs... hat on head, nametag on, check weather, get Fast-n-Eat sweater, check if nametag is on... light cig... drive to work... do paperwork... get everyone started on food prep... do paperwork... check everyone's work to make sure it's done the company way, surprise inspection coming.... smoke cig... put on headset, turn on lights, open doors...

Beep... The first customer... right hand up to hit mic button... "Hi how are you?" let go... right hand over ordering buttons... "Fine. How are you?"... right hand up to button... "Great. Go ahead when you're ready." right hand to keys... "What's on a Fargon Melt?" mutter... "Shit." hand up... "Farn, lext and dejsauce, forn and cheese." "I'll take two." 3 buttons... "Can I get that with sour cream?" 3 buttons... "A glllgg." "Could you repeat that?" "A ..." "I'm sorry, the headset cut out, would you repeat that please?" "A medium diet." left hand grabs cup, right hand starts ice... something hard to hear over ice comes on headset... ice done start drink... right hand to mic... "A Flyer Burger?" "3" brief pause... repeat back order... "Right." "12 creds at the first window, thank you."

15 minutes of beeps, only the orders and the attitudes change mixed with a variety of muttered curses, the only pause comes when they browse the menu or the line is backed up because the line is stuck on a 5 person order with considerable modifications to the standard menu offering.

"A bega and a..." "Rev." "a de..." "Rev, customer." shit... "I'm sorry, one moment please." "Yes?" "Customer." Finger point to front counter... look around store... counter order taker is busy... no one else speaks standard... "I'm sorry, it'll be just a moment." walk to front counter... "Hi! May I help you?" "They didn't put enough cheese on." "I'm sorry, I'll get you a side of cheese." "I want it remade." "Sure thing, that'll be just a moment." Throw the item away... walk up to beginning of food line, "Fargon Melt extra cheese."... wait until it's prepared... walk back to customer... "Here you go. Thank you." "I'm sorry would you repeat your order please?" rapid angry stream of words over headset on the walk back to fly-thru "That was a..." repeat back order... "I said a gobat!" "I'm sorry, will that be all?" "Yes." "14 creds at the first window."

3 hours of beeps, peppered with interruptions, directions to the crew and brief inspection glances... "Rev, no more fries." "Why?" "Mala lazy." "Mala, fries!" "Rev, customer." "Do you have gift certificates?" "Rev..."

Check dining room business... slow... "Derk... clean line." "I'm sorry would you repeat that?" punch in order... "Thank you!" "Fern, fry." "Hi how are you?" "Donita, seeya." Take order, make drinks, turn, change drawers with Donita, "Hi 11 creds." take money, make change, hand back, "Sauce?" get sauce, napkins, utensils, straws... put in bag, grab drink... hand bag and drink, grab two drinks and hand out, "Thank you!" turn from window... "Menard, prep." Beep... turn to screen and spot customer still at window... "Hi one moment please." step to window... "Can I help you?" "Do you have gift certificates?" "I'm sorry, not until closer to Festival." "Does any Fast-n-Eats?" "I'm sorry." "Thank you." "Thank you." "Sorry for the wait, go ahead with your order."

30 minutes... paperwork mixed with customer service... directing the crew mixed with customer service... look to see if there's a fat guy sitting in the store, might be the inspector... making sure everything is done right with service.... 30 minutes left... 15 minutes... 10... 5... No replacement yet... 5 minutes... 15... 30... replacement arrives... Beep... they clock in.... Beep... they go into office and log on... Beep..., read notes, make a phone call... Beep... find a hat, put on a flythru jacket, check schedule, check deployment, count food items, verify safe... Beep... "Thank you! second window." Beep... headset handoff...

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