Discount

Fancy Eatz gives a 10% discount to all military personnel and civilian military workers who show their badge. They act like they're doing their part to support our troops and I suppose that's true in a sense, the almost closed down base across the street primarily does payroll, but I'm cynical enough to think they do it to attract people in to buy their over-priced food. The thing is, they do a half-assed job of it, the only people who can give the discount are managers and sometimes they're very hard to find. The military people are pretty cool about it, they usually are pleasant about it and say forget it or if they're planning on sitting around in the restaurant a while they patiently wait. It's a whole 'nother ball game with the civilian people, I'm figuring they're so anal because they're all accountants. They say they're in a hurry and fume while they wait for their 8 cent discount, sometimes it's quite a long wait. If a manager isn't in sight a button is pushed that rings a buzzer in the office, sometimes the manager is on the phone, or with a vendor, or eating so it can be quite a wait. Most of the other cashiers just stand there and say things like, "They should come up with a better system." or "They're probably in the bathroom.", I go looking for the manager, it's better customer service but I do it so I don't have to be around some pissed-off cheapskate.

Reposted on Rev's new blog (Yes, I said I didn't have time for diversions but if I keep waking up at 2:30 in the morning I'll have more than enough time) Behind the Counter - Customer service with a smile and a mutter.